Need help logging in?

Please click on the links below for more information:

• 1. I'm a new user - what do I do?
• 2. I've forgotten my username or password?
• 3. When I try to log in I am told my account "Has been locked"
• 4. When I try to log in I am told my account "Has been deactivated"
• 5. When I try to log in I am told that my Trust's "License has expired"
• 6. I can log in but I can't access all parts of the system
• 7. How can I get further assistance?

I'm a new user - what do I do?

You will need a username and password to log in to your secure, online account for the first time. You should have received these details in an automated message sent to your work email address. If you have not received this email please contact the system administrator at your trust. Once you have these details follow the steps below to log in to your account:

1. Open your web browser (e.g. Internet Explorer) and type the following web page address into the URL pane at the top of the window: https://www.healthmedics.allocatehealthsuite.com/Core. You can cut and paste the URL from this page to make this easier.
2. Enter your username and password when asked. Please note that these fields are case sensitive. Click on the Login button once you have finished.
3. You will be taken to a new screen where you will be asked to update your personal details. Click on the Save button once you have finished.
4. You will be taken to a new screen where you will be asked to change your password. For security reasons, your new password should be at least six characters long, and must include at least one number. It is important that you make your new password memorable but not obvious. Click on the Save button once you have finished.
5. If you have access to both the Junior Doctors’ Portal and the Consultants’ Portal, you will be asked which one you want to go to. If you only have access to one of the portals this step will not appear.
6. Congratulations. You have successfully registered your online account and logged in to the system.

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I've forgotten my username or password?

If you are unable to login because you have forgotten your Username or Password please follow these steps:

1. Click on the "Forgotten your username/password? " link below the log in fields.
2. You will be taken to a new screen where you will be asked to select one of three options:
   
   • a. Work e-mail address: If you select this option, type your Work e-mail address in to the field and press the Submit button. You will be sent an automated e-mail to your work e-mail address containing your Username and a new password. Please note that this e-mail may take up to 30 minutes to arrive.
   • b. Username: If you select this option, type your Username in to the field and press the Submit button. You will be sent an automated e-mail with your username and a new password. Please note that this e-mail may take up to 30 minutes to arrive.
   • c. Mobile number: If you select this option, type your Mobile number in to the field and press the Submit button. You will be sent a SMS text message with your username and a new password. Please note that you cannot use this option if you have not already recorded your mobile number in the system.
3. After successfully logging in to the system you will be asked to set a new password.

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When I try to log in I am told my account "Has been locked"

For security reasons, you are only allowed three attempts to enter the correct password before the system automatically locks your account and prevents any further access. This is to prevent any unauthorised people from repeatedly trying to access your account using different passwords. If this happens please contact the system administrator in the trust to unlock your account.

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When I try to log in I am told my account "Has been deactivated"

If you get this message each time you try to log in it means your account has been deactivated. There are a number of reasons why this might occur:

1. You have asked Allocate or the system administrator in the trust to deactivate your account.
2. The system administrator in your trust has deactivated your account. You will need to contact this person in order to confirm why your account has been deactivated and whether it can be re-activated.
3. You no longer work at the trust, and Allocate has deactivated your account for security reasons.

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When I try to log in I am told that my Trust's "License has expired"

If you get this message each time you try to log in it means your trust’s software licence has expired and your account has automatically been deactivated. Please contact the system administrator in your trust for further information.

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I can log in but I can't access all parts of the system

What you are allowed to see and do in your online account is dependent on how it has been configured by the system administrator at your trust. If you want to change the way your account is configured please discuss this matter with your system administrator.

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How can I get further assistance?

If you can’t find the answer to your query on this page please contact the system administrator at your trust.